Refund Policy

1. What can be refunded

Our service charge may be refunded in the situations below. The government fee is remitted to the relevant authority and can only be refunded if that authority refunds it to us.

• Duplicate payment — if you were charged twice for the same application.
• Service not started — if we have not begun processing your application and it is still in draft/submitted stage.
• Platform error — if a technical failure prevented your application from being submitted correctly.

2. When refunds are not available

• Once your application has been submitted to the official portal and processing has begun.
• When rejection is due to inaccurate information or documents you provided.
• For government fees already remitted to the authority (unless the authority refunds them).

3. How refunds are processed

Approved refunds are credited to your portal wallet immediately, or to your original payment method within 5–10 business days where the gateway allows it. You can raise a refund request by raising a support ticket or contacting us directly.

4. Raising a request

Raise a ticket from your dashboard or email support@gsportal.in with your application reference number and the reason for the refund. Requests are reviewed within 2 business days.